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How to Remove Metadata from Word – Office

Microsoft Office programs such as Word, Excel, and PowerPoint, use an XML format to store various bits of information not readily seen when viewing the document as intended. This information is called metadata and it is hidden data that can contain personal information, original author usernames, tracked changes, file properties, and more. Thankfully, Microsoft includes an option to “Inspect Document” that can automatically remove this metadata before sharing the file.

Continue reading “How to Remove Metadata from Word – Office”

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How to Export SMS/MMS Text Messages for Legal Discovery

Presenting text messages to your legal counsel can be a difficult task.  Often, these messages are tied to your phone and seem impossible to save in a sharable format.  Screenshots only capture what is on the phone screen at that time.  This can be very time consuming when dealing with a long conversation and instructions vary from device to device.  Also, a screenshot does not always give clear information needed for court such as the parties cell numbers (relying instead on contact names) or the date and time of each message. Continue reading “How to Export SMS/MMS Text Messages for Legal Discovery”

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How to Access a Shared Google Drive without Creating a Gmail Account

Invitations to a shared Google Drive file or folder require a Google account to sign in to the Google Drive service.   However, we can still access the Google Drive shared content by associating our existing email address with Google.  Here is how.

If a file or folder has been shared to your non-gmail account, the OWNER\SENDER will see a warning stating the “recipient doesn’t have a Google account”.  That is ok.

Continue reading “How to Access a Shared Google Drive without Creating a Gmail Account”

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How to Look Out for Email Phishing

Email phishing attempts are increasing while, at the same time, their methods are getting harder to detect.  Ensure the accuracy of your email list with email validation tool available at ZeroBounce Here are few more tips on how to look out for phishing emails.

Quick check that the Display Name matches the Email Address.  The name displayed in email is not authenticated and can be any name the sender wishes.  Make sure the email address matches what you expect by hovering over the name and click “Open Contact Card” (Outlook 365) or click “Show Details” (Gmail)

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Resync Clio Calendar to G Suite with Google Sync

If your Clio calendar has stopped syncing to Outlook / Google / iPhone / etc., then you may need to re-establish the Google Sync connector in Clio.  To check if this is an issue that is affecting your account, go to Clio > Settings > Contact and Calendar Sync > Google Sync “Configure”.

Under “Clio Calendars”, you will find your name along with the last time it has successfully sync’d to your G Suite calendar.

In order to correct a stalled sync, follow these steps: Continue reading “Resync Clio Calendar to G Suite with Google Sync”

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Surface Pro Fresh Windows 10 Install


We just used the Windows 10 ISO to fresh install 10 Pro ver 1709 on a Surface Pro 2017. Everything completed correctly; but there were a few errors.

Our first tip off was that the camera gave an error message “Can’t find your camera” Error Code 0xA00F4244 or 0x200F4244

The Surface Diagnostic Toolkit showed that the display driver was also not completely installed, despite there being no warning in Device Manager. Sure enough, we could not adjust screen brightness. Multi touch detection was also broken.

The fix was a simple one. Surface Pro drivers do not download via Windows Update!?

We manually installed the Surface Pro Drivers and Firmware from the Microsoft Download Center here:
https://www.microsoft.com/en-us/download/details.aspx?id=55484

After the installation and couple of reboots, everything was running as expected on our Surface Pro i5 model 1796.